Return Policy

Return & Refund Policy

At softlyco, customer satisfaction is our top priority. We want you to love every product you receive.
If you are not completely satisfied with your purchase, we are happy to help.

Return Conditions

You may request a return within 30 days after receiving your order.
To be eligible for a return:
•The item must be unused and in its original condition.
•The product packaging should be included.
•Proof of purchase is required.
•The return request must be submitted within 30 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned if:
•The product has been used.
•The packaging has been damaged.
•The item shows signs of wear.
•The return request exceeds the 30-day period.

Return Process

To request a return:
1.Contact our customer support team.
2.Provide your order number and reason for return.
3.Wait for return approval.
4.Ship the product according to our instructions.
Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, we will notify you about your refund status.
Approved refunds will be processed within 5-10 business days.
Refunds will be issued to your original payment method.
Please note:
•Original shipping fees are generally non-refundable.
•Customers may be responsible for return shipping costs unless the product arrives damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please include:
•Order number
•Photos of the item
•Description of the issue
We will review your request and provide a suitable solution.